Frequently Asked Questions
Have questions? We're here to help. Below are some of the most common questions we receive.
General Questions
Q: What devices are compatible with Ascend?
A: Ascend is compatible with both iOS and Android devices. You can download the app from the App Store or Google Play Store.
Q: Is there a subscription fee for Ascend?
A: Yes. Ascend offers a free subscription with limited weekly meditations and sleep stories, after which you can choose from various subscription plans to continue enjoying our personalized content.
Customization and Personalization
Q: How do I customize my meditation sessions?
A: You can customize your meditation sessions by inputting your goals, preferences, mood, and state of mind. Ascend will use this information to create personalized meditations tailored to your needs.
Q: Can I create my own sleep stories?
A: Yes, you can input your desired genre, theme, characters, and setting, and Ascend will generate a unique sleep story for you.
Technical Support
Q: What should I do if the app crashes or freezes?
A: If the app crashes or freezes, try restarting your device and reopening the app. If the problem persists, contact our support team at support@ascendapp.com for assistance.
Q: How do I report a bug or provide feedback?
A: You can report bugs or provide feedback by navigating to the "Settings" menu in the app and selecting "Feedback" or "Report a Bug." Alternatively, you can email us at support@ascendapp.com.
Q: How do I update my account information?
A: To update your account information, go to the "Profile" section in the app and select "Edit Profile." From there, you can update your personal details, preferences, and subscription plan.
Privacy and Security
Q: How is my data protected?
A: Ascend takes your privacy and data security seriously. We use advanced encryption and security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Q: Can I delete my account?
A: Yes, you can delete your account by going to the "Settings" menu in the app and selecting "Delete Account." Please note that this action is irreversible and will delete all your data.