Looking for help?

Here are some frequently asked questions
General Questions

What devices are compatible with Ascend?

Ascend is compatible with the iOS. You can download the app from the App Store. We’re hard at work on the Android version of the app, so stay tuned, Android users!

Is there a subscription fee for Ascend?

Yes. Ascend offers a free subscription with limited weekly meditations and sleep stories, after which you can choose from various subscription plans to continue enjoying our personalized content.

How can I learn more about Ascend?

Please check out information on our Team by clicking here, and you’re welcome to Contact Us with additional questions or comments!

Customization and Personalization

How do I customize my meditation sessions?

You can customize your meditation sessions by inputting your goals, preferences, mood, and state of mind. Ascend will use this information to create personalized meditations tailored to your needs.

Can I create my own sleep stories?

Yes, you can input your desired genre, theme, characters, and setting, and Ascend will generate a unique sleep story for you.

Technical Support

What should I do if the app crashes or freezes?

If the app crashes or freezes, try restarting your device and reopening the app. If the problem persists, contact our support team at support@ascendmeditations.app for assistance.

How do I report a bug or provide feedback?

You can report bugs or provide feedback by navigating to the “Settings” menu in the app and selecting “Feedback” or “Report a Bug.” Alternatively, you can email us at support@ascendmeditations.app.

How do I update my account information?

To update your account information, go to the “Profile” section in the app and select “Edit Profile.” From there, you can update your personal details, preferences, and subscription plan.

Privacy and Security

How is my data protected?

Ascend takes your privacy and data security seriously. We use advanced encryption and security measures to protect your personal information. For more details, please refer to our Privacy Policy.

Can I delete my account?

Yes, you can delete your account by going to the “Settings” menu in the app and selecting “Delete Account.” Please note that this action is irreversible and will delete all your data.

Have any other questions?

Don’t hesitate to reach out to us at support@ascendmeditations.app with your questions or feedback.